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LEE GREENHOUSE
has 25 years of experience building, managing, and consulting to information businesses. He has served on the boards and advisory boards of several information services and technology companies. Read more >
Tag Archives: Westlaw
Sign of the Times: Thomson Sells Its Law School Publishing Business
In the mid-1990s, Thomson made the prescient decision to divest its sizable newspaper business, which was one of the foundations of its information business. Thomson again seems to have made the right call with its recent divestiture of its law … Continue reading
Tagged law school, legal, Thomson, Westlaw Comments Off on Sign of the Times: Thomson Sells Its Law School Publishing Business
Is it Better to be Nimble or Smart?
It’s hard to be big and nimble. But at a time when even Google is looking less nimble, Bloomberg is a counter example. For a big company, Bloomberg has been adept at moving outside of its core financial information business. … Continue reading
Tagged bloomberg, bna, bureau of national affairs, financial information, legal information, LexisNexis, Westlaw Comments Off on Is it Better to be Nimble or Smart?
Two Models for Customer Support
Let’s face it: Customer support isn’t sexy. No one ever made history by inventing a new type of customer support. But some of our recent work shows that customer support can have an enormous impact on customers – not just … Continue reading
Tagged BizFilings, customer support, FactSet, LexisNexis, Westlaw Comments Off on Two Models for Customer Support