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LEE GREENHOUSE
has 25 years of experience building, managing, and consulting to information businesses. He has served on the boards and advisory boards of several information services and technology companies. Read more >
Tag Archives: LexisNexis
Transforming Information Companies
Today’s surprise announcement that the Washington Post Company is selling its flagship newspaper along with several other newspapers to Jeff Bezos is only part of a wider, ongoing story of transformation. Earlier this year, the company took a sharp turn … Continue reading
Tagged Celtic Healthcare, Choicepoint, Forney, Jeff Bezos, Knight Ridder, LexisNexis, mcgraw-hill, Seisant, Thomson, Washington Post Comments Off on Transforming Information Companies
Is it Better to be Nimble or Smart?
It’s hard to be big and nimble. But at a time when even Google is looking less nimble, Bloomberg is a counter example. For a big company, Bloomberg has been adept at moving outside of its core financial information business. … Continue reading
Tagged bloomberg, bna, bureau of national affairs, financial information, legal information, LexisNexis, Westlaw Comments Off on Is it Better to be Nimble or Smart?
Two Models for Customer Support
Let’s face it: Customer support isn’t sexy. No one ever made history by inventing a new type of customer support. But some of our recent work shows that customer support can have an enormous impact on customers – not just … Continue reading
Tagged BizFilings, customer support, FactSet, LexisNexis, Westlaw Comments Off on Two Models for Customer Support