We help clients solve a wide range of product, market, and organizational problems at all stages of their business lifecycles.

• A major financial entity retained us to help it re-negotiate the contract with its outsourced IT vendor. We isolated the key issues, including the allocation of development resources, client oversight of project management, and operational improvement. We also re-wrote service level agreements and associate penalties, resulting in a more responsive relationship with the vendor.
• A major provider of business information retained us to make its distribution channels more efficient. We conducted a situation analysis and recommended restructuring its geographically-based sales force into industry-based groups, augmented by less expensive, alternative channels, such as online marketing, telemarketing and direct mail. We also recommended ways to better align products with industry needs and sales resources.
• A diversified publisher requested a forum for giving its top executives a working knowledge of new media. Working closely with the chief executive officer, we developed and conducted a workshop covering the critical trends, issues, and business models for publishers in new media.
• A consumer publisher in the midst of building an online information service asked for our help in designing the systems required for customer administration, billing, and customer support. Working closely with a team of the client’s marketing, customer support, and technical specialists, we led a project to write functional specifications for these systems.
• An online services company asked us to recommend ways to use technology to reduce its customer support staff, while maintaining its service quality. We developed a “best practices” framework based on how other companies in the online services, software, and computer equipment fields support customers through different electronic technologies.